All returns must include the following or it will be rejected and returned back to you at your cost:
- Product purchased from Lumenari.
- Original condition, no physical damage (including damages sustained during transportation)
- All accessories, manuals, warranty registration card, etc.
- Original UPC/serial # intact on product and on retail package (Proof of Purchase)
- Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
- An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Lumenari will refund the amount of sale.
- All returns with missing part(s) including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packaging materials and retail packaging, will not be processed until the part is received.
- Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
- Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physical damage during return transportation. Customer is responsible for any loss and damages in return shipping.
- Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
- Refund will be issued after our warehouse receives, inspects and processes your return. Lumenari will refund back to your method of payment.
To return your product, you should mail your product to Lumenari HQ, at 3071-No.5 Rd. Richmond, B.C. Please email firstname.lastname@example.org for details.
You are responsible for paying shipping costs to return items. If you receive a refund for reasons other than an actual product related issue and shipping is billed to Lumenari, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.
Shipping will only be refunded if the customer is within their warranty or the issue with the product has been reported within 30 days of the customer receiving the product. Only upon receiving the returned product will Lumenari Technologies Inc begin the approval process of the refund. For more details see the “Return Policy” below.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, normally within 10 business days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email email@example.com
CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED
Any item not in its original condition, is damaged or missing parts.